Orders can be placed directly via PayPal, or via one of many purchase options provided by our billing partner Xsolla Inc. Players who make accidental or duplicate orders and report them within 24 hours to firstname.lastname@example.org will have their orders fully refunded and removed from their account. Do not hesitate to e-mail email@example.com for any order issues you may encounter as we will do everything in our power to make sure our customers are fully satisfied while maintaining a strict refund policy to prevent exploitation. Pay special attention to the 5 simple rules below to ensure your account safety. We will not issue refunds for players who lose access to their accounts or items due to failure to follow these simple rules.
GENERAL GAME RULES
1. Do not give your password to ANYONE! We will not ask you for your password. Anyone asking you for your password is a scammer.
2. Sharing accounts is not a bannable offense, however, it is a horrible idea. We will not provide support for the problems that will no doubt arise when you share your account such as account theft, item theft, account banning (if a person on your account breaks the rules, that's your fault), etc. The first person to have made a real money purchase on account is defined as the account owner. If no purchases have been made, the e-mail assigned to the account designates the owner. We will only allow password recovery and resets for the account owner. We strongly discourage account sharing.
3. Don't be annoying or a jerk to other players or moderators.
4. Do not play the game from a compromised computer. Doing so can allow keyloggers to get your password and cause you a world of pain. To make sure you don't have any viruses or spyware we recommend you use:
Trend Micro HouseCall - Free Online Virus and Spyware Scan - Trend Micro USA
Spyware Doctor with AntiVirus - Best Protection. Free Trial Download
They are free.
5. You may not trade anything in the game for real life currency. This is the only way to prevent scamming from becoming rampant.
If you "buy" a character the seller will likely be able to take the character back by e-mailing us since we recover accounts when proof can be provided that you were the original owner i.e. original person to make a purchase on the account. DO NOT buy characters, you are being scammed and it is against the rules.
6. Do not mislead, troll, tease, or sarcastically misdirect players who are asking questions in civil. If they ask in uncivil let them have it, but in civil only serious answers to all questions - no matter how dumb - will be tolerated.
7. Do not speak on behalf of others who have been muted or banned. They were muted or banned for a reason, and giving them a voice will only result in yours being taken away.
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